Microsoft is having a global outage that affects Microsoft 365 and Outlook email. Microsoft's status page reports that requests to its mail service may time out.

If your firm sends client emails, such as e-signature requests, from a Microsoft 365 or Outlook address, some of them may be delayed or not sent. You may see the message "Some of your emails cannot be sent".

You don't need to resend them. Once Microsoft fixes the issue, Lodgeit will send all your unsent emails automatically.

If Lodgeit says your Microsoft connection is expired, reconnect it in Settings > Emails. Reconnecting puts your unsent emails back in the queue.

If an email can't wait, switch to Lodgeit's default sender in Settings > Emails. All your unsent emails will then be sent straight away from noreply@lodgeit.net.au. Switching disconnects your Microsoft account, so you'll need to connect it again after the outage.

Emails sent from Gmail or from Lodgeit's default address are not affected. We'll update this post once the issue is resolved.